4. User Roles & Personas
4.1 Roles
| Role | Description |
|---|---|
| Customer (Client) | Browses providers, selects slot, books, pays (cash or card), leaves reviews. |
| Service provider (Business) | Registers, connects bank, sets availability and services, receives bookings and payments, manages profile. |
| Platform admin (Future) | Moderation, support, platform settings (not in initial March scope). |
4.2 Personas (Summary)
- Provider: e.g. barber or hairdresser; wants minimal setup, clear calendar, and reliable payouts.
- Customer: Wants to see who’s available, when, and at what price; pay easily; trust via reviews.